All questions related to your profile and managing it

• How can I change my password? 426
• I play in several clubs, can I have a single login? 284
• I have a single account across several clubs, how do I choose which club to display? 211
• A family member wants to become a member, can I add them? 169
• How do I book for a family member? 12
• I've lost my password. How can I recover it? 240
• How do I change my profile photo and information? 18
• I have several accounts: how do I merge them into a single login? 12
• How do I change the site language? 19
• How do I set my personal access code? 23
• My data: download, leave the club, delete my account 43
• How do I become a club member online? 29

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 154
• Why are some cells pink on the board? 394
• How can I make a booking 939
• How can I book with a guest? 243
• How can I edit a booking? 203
• How can I delete a booking? 290
• All courts are occupied. Can I join the waiting list? 76
• What payment methods are available to me for a booking? 125
• How to create an open booking 46
• How to join an open match 31
• Where can I find the court access code (door code)? 27
• How do I withdraw from an open match? 10
• How do I view my booking history? 18
• How do I see the weekly schedule? 18
• How do I find and book at another club? 11

How do I register for a camp or a school?

• Sign up for a tennis lesson 116

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 22
• How do I pay for a booking with my wallet? 8
• How do I split the payment with my partner? 10
• How do I use my restaurant vouchers? 19
• How do I view and pay my invoices? 14
• How do I download my certificates? 28
• How do I send money from my wallet to another member? 26

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 14
• How do I join my club's WhatsApp groups? 19
• How do I take part in the Défi-Plugin (challenge tournament)? 18

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 10
• How do I install the Plugin.ch mobile app? 15
• How do I choose the notifications I receive on my phone? 25
• Where can I find the messages sent by my club? 21

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 17
• The administration home page 20

• Manage access 57
• Manage membership cards 32
• Manage clubhouse 16
• Manage restaurant credit 20
• Manage email sending 25
• Manage invoicing 20
• Manage member groups 16
• Manage registrations 30
• Manage special days 17
• Manage offers 32
• Manage online payments 22
• Manage billing regions 15
• Manage the club manager 13
• Manage challenge tournaments 26
• Manage RFID validation 29
• Manage general settings 22
• Setting up the accounts (general ledger) 27
• Configure EBICS: connect Plugin.ch to your bank 25
• Gate access log 28
• Manage multiple buildings 25

• Create a new court 30
• Manage court groups 30
• Manage booking periods 39
• Manage court usage 25
• List, edit, or delete a court 17
• Manage sports 25
• Close courts 38

• Create a new season 23
• Edit or delete a season 22
• Open the winter season by copying last season 10
• Link a sport to a season 41

• Manage recurrence authorizations 24
• Manage restrictions 22
• Manage subscription type 43
• Create booking prices: per session or per season 15
• Check rates with the rate grid 47
• Manage non-member and pay-as-you-go deductions 16
• Booking without a subscription: the guest subscription 38

• Create an item 35
• Assign an item to a member 25
• Edit or delete an item 27
• Delete an item assigned to a member 12
• Import linked items from Excel 36

• Display the member list 36
• Create a new member 47
• View a member's detailed information 39
• Display a member's operational data 16
• Manage member subscriptions 17
• Import member data 15
• Print member cards 20
• Print and export the member list 14
• Charge an item to a member or a group 24
• Link a member to a group 22
• Edit and delete a member 13
• Search for a member 8
• Managing duplicates: merging two profiles 31
• Managing units to be deducted: personalised hours and non-members 11
• Manage Swiss Tennis licenses 17
• Topping up a member's wallet 22
• Find and reactivate a removed member 15
• Issue a certificate for a member 13
• Managing families 12
• Handling erasure requests (GDPR) 26

• Add a new sponsor 24
• Invoice sponsors 24
• Re-invoice sponsors 18

• Assign and remove a role 38
• Roles and access: create and edit a role 31

• Activating the Lessons module 30
• Creating lesson items 30
• Create, edit, and delete a lesson 24
• Manage lesson groups 24
• Manage lesson enrollments 31
• Prerequisite 45
• Invoice and reminder texts 14
• Teachers' schedule 36
• Grouped payments of registrations (basket) 14
• Change the rate of a registration 18
• Copy a lesson for the next season 27

• Complete management of equipment rental 33

• Find old invoice groups (archives) 22
• Invoice considerations and display 16
• Create invoices 35
• Send invoices by email 15
• Manage payment reminders 28
• Print invoices 19
• List and search invoices 13
• Edit and delete invoices 22
• Invoicing a membership fee or an item: what's the difference? 16
• Automatic reminders for e-mail invoices 34
• Keeping the accounts with the general ledger 28
• Manage family discounts 28
• Import accounts from Excel 29
• Carry an overpayment over to the next invoice 48
• How invoice dates are calculated 47

• List of bank payments 12
• Processing via bank files 23
• Process a manual payment 20

• Process installments 29

• Managing bookings in the schedule 57
• Configure and use open matches 21
• Manage the set times 14
• Create a promo code and use it 12
• Refund a fixed-hour session that was released and taken again 17
• Moving a booking and creating a recurrence in the schedule 28
• Creating and managing recurrences 25
• The weekly view and the all-sports view 34
• The cash journal and the history of a booking 29
• Manage cash register prices 23
• Offering items with a booking 21
• Deleted bookings and deletion records 21
• Replace a player on a fixed hour 20
• A fixed hour cannot be added: nothing is displayed 20

• Manage automatic emails 23
• Sending bulk emails 21
• Manage messages 27
• History of sent emails 9
• Writing an e-mail with the editor 33
• Birthday and inactive member e-mails 19

• Manage challenge tournaments 26

• Enable partner search 30

• The statistics dashboard 26
• Invoicing bookings from the statistics 16

• Access the program 32
• Booking by a member 42

• Creating and configuring a lesson 32
• Sign up for a tennis lesson 56
• Managing registrations (administrator) 19
• Managing groups and the schedule 17
• Tennis lesson invoicing 18
• Invoicing check and Youth and Sport export 23

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 29
• Adding and editing an employee 11
• Special cases: minor salary, young people, pensioners, LPP 21
• Running the monthly payroll 11
• Entering a compensated absence (army, maternity, illness, accident) 13
• The 13th salary and holidays for hourly employees 17
• Paying salaries and reconciling them with the bank 19
• Correcting an approved payslip 13
• Salary certificates and annual lists 9

You'll find all the questions about booking without an account

• How can I book if I don't have an account 858
• Where can I find available courts in my area? 143
• How can I edit/cancel my booking if I don't have an account? 144